Quality Management Policy

QUALITY MANAGEMENT POLICY (QMP)

The QMP is for office personnel to execute quality management and assurance for all personnel and consumers at Senior Assist Services Inc.

The QMP documents our process for ensuring quality measures, standards, and criteria for all associated with our daily care of consumers.

KEY COMPONENTS ARE AS FOLLOWS.

1. All clients will be visited by the Office Manager based on the following schedule:
   1. Waiver clients on a quarterly basis
   1. Options clients on a yearly basis
   1. VA clients on a yearly basis
   1. Private clients on a yearly basis
2. During in-house visits with clients the Office Manager will conduct a client survey.
3. The survey will include the satisfaction level of services provided and the areas the consumer would like to see improvement.
4. If a client is dissatisfied or has areas they would like to see improvement, the caregiver or caregivers will meet with office personnel to develop a plan to meet the consumers’ expectations.
5. Office Manager will do a follow-up visit within a month of implementation of plan to reassess consumers’ satisfaction.
6. If the consumer is satisfied in home visits will return based on the above schedule, however if they continue to be dissatisfied the Office Manager and caregiver(s) will meet to discuss plan of action to meet the consumer’s needs.
7. The Office Manager will continue to meet with the consumer until the consumer is satisfied.
8. Referring agency (if applicable) and/or the consumer’s family may be involved in the meeting with the consumer and Senior Assist Services to develop a plan to meet the consumer’s satisfaction.